EMG’s mission is simple: Our neighbors will endorse us because we provide love, commitment and action as we work to improve the communities in which we work. Our customers will love us because we treat them like family and provide them with the local support that no other processor can. And, our employees will enjoy life-altering success because we provide the tools, support, resources, and opportunities they need to make it happen.
- Oceano Light
- Oceano Wave
- Oceano Mobile
If you have equipment that’s not from Eliot Management Group or not EMV compatible, contact us to find out whether your equipment is EMV compliant
Qualified transactions are those in which an authorization was obtained electronically (swiped with the card present) and the transaction was settled within the allowed time (usually within 24 hours). The transaction meets all the requirements imposed by the bank card associations and is processed using a general consumer (not reward or business) card.
Any variation from the qualified transaction degrades the transaction to mid-qualified or non-qualified. The type of card and the way it is accepted affects the rate. Rewards cards generally fall into the mid-qualified range and business cards generally incur non-qualified rates.
- Loss prevention issues – Select prompt 4
- PCI – Select prompt 3
- Technical Issues – 888-453-4538
- Inquiries on Deposits/Batches/Detailed Transaction Reports/Supplies – Select prompt 1
- Receipt Verbiage – Select prompt 1
- Ordering Supplies – Select prompt 1
- Equipment Service Calls – Select prompt 2
- Contract, Fees and Billing Questions – 1
- Chargebacks – 5