The New EMG Way
Through nearly 20 years of doing business, we’ve had our share of successes and failures. While the successes have been sweet, it’s the failures from which we’ve learned and grown the most. This has led us to develop the best way of doing business in the industry: The EMG Way.
The EMG Way is how we conduct business, how we treat each other, how we interact with our customers and how we support our communities. Like bumpers on a bowling lane, The EMG Way helps keep us focused on our vision and goals––because, let’s face it, we all get a little distracted from time to time.
Within the EMG Way is a set of promises that we make to our merchants and employees, that not only outline what to expect from our relationship, but what they can hold us accountable to. Call it a promise or a contract; we call it our roadmap to success.
We will be a business our communities endorse, our competitors fear, our customers love, and where our
employees enjoy life-altering success. Because after nearly 20 years, we’ve got this.
As the craft beer of payment processing, EMG’s mission is simple: Our neighbors will endorse us because we provide love, commitment and action as we work to improve the communities in which we work. Our competitors will fear us because our employees build strong relationships with our merchants nationwide, and we’ll scrap with anybody. Our customers will love us because we treat them like family and provide them with the local support that no other processor can. And, our employees will enjoy life-altering success – far beyond anything they’ve ever imagined – because we provide the tools, support, resources, and opportunities they need to make it happen.
Our Merchant Promise
We want to be wildly successful, and we understand that our best chance at success is to be more than just the company that processes your payments. So, we do things a little differently around here. We don’t just give you products and services that work, we make sure you know all the ways they will help you improve and grow your business. We know that you’ve built a successful business and we have mad respect for that. So, we get it, you don’t want just another vendor, you want a partner––someone who will be your neighbor, your customer, your community advocate, and your go-to for business solutions. That’s why you can count on Eliot to be all those things and more. Because working together we will see success in both our businesses and our communities. And that’s our ultimate goal.
We’ll use our local offices across the nation to build strong relationships with each and every merchant––we may even drop by just to say, “hello” from time to time.
We’ll always operate from a basis of honesty, respect and integrity. If we don’t, it’s a mistake and we’ll fix it. Period.
We’ll show you how to make the most of our solutions, so that you can make more money and keep more of it in your pocket.
We’ll never keep you waiting too long to speak with us. Whether it’s through phone call, email, Twitter, or two cans and a string…we’re here for you.
We’ll use our Best-Rate Guarantee to make sure you never want to leave. But, if you do, you’ll be back.
We’ll use best-in-class technology to safeguard your customer’s data, giving both of you the peace-of-mind you deserve. No jokes here––we take security seriously.
We will always have a live human on the other end of the customer service line, 24 hours a day, 365 days a year, complete with Texas accents and hospitality––robots aren’t our style…they won all of the events at the company picnic.
Our Employee Promise
We want to be wildly successful. For that to happen, we know that you need to be wildly successful. To do that, we will make sure that
you have all the tools, support and resources you need (pocket protector not included). Like your twin sister, we will love you, support you and help you achieve your goals, but we’re also going to tell you when you need to step up. We will be your catalyst for success…life-altering, mind-blowing success. You bring the heat, and together, we’ll set the world on fire.
We’ll provide an office culture that is respectful, engaging and full of energy. We’re big fans of loud music and pizza.
We’ll give you a path to growth–-whatever that means for you.
We’ll recognize and celebrate your wins and help you achieve more of them, because no one likes a loser.
We’ll teach you how to do things the right way–and we’ll hold you to that. We’re all about accountability up in here.
We’ll give you tons of ways to make money and never limit how high you can go; because we believe in the American Dream.
Eliot Management Group offers some of the most competitive rates in the industry, but every now and then, some up-start may call or come by claiming their rates are better. We never want our merchants to leave us, so we are taking pricing off the table: we will meet or beat any written offer* from a reputable competitor to ensure that our merchants are happy.
*Sorry, introductory and limited-time promotional offers just won’t fly around here…we don’t believe in those tricks.